We are a factory with over 19 years of manufacturing experience in auto parts, located in Xiangtan, Hunan, China. You're dealing directly with the source — no middleman markup, full control over quality and lead time.
Q2: How do I place an order? What's the step-by-step process?
① Send Inquiry → ② Get Quote (within 24h) → ③ Confirm Sample (optional) → ④ Place Order + Trade Assurance → ⑤ 30% Deposit → ⑥ Production → ⑦ QC Inspection → ⑧ Balance Payment → ⑨ Ship → ⑩ Tracking & Delivery
Q3: What's your MOQ (Minimum Order Quantity)?
Standard products: ●Usually 6 pcs per SKU Custom/OEM orders: ●Negotiable based on mold cost and complexity Sample orders: ●1–3 pcs accepted for testing We understand that first-time buyers need to test the market. Talk to us — we'll find a flexible starting point.
Q4: Can I get samples? How does your sample policy work?
Yes, we strongly encourage sample orders before bulk purchase: Sample fee: ●Charged at unit price + shipping cost Sample lead time: ●3–7 days for stock items; 7–15 days for custom samples Sample fee refund: ●100% refunded when your first bulk order meets the agreed quantity Free samples: ●Available for repeat customers or orders above $1000
Q5: What payment methods do you accept?
Trade Assurance (Recommendant): Protecțio pro comprator integrat de Alibaba — includit calitate et tempus ad expediendum. T/T (Transfer bancari): 30% depositum ut incipiat, 70% restans ante expeditionem. Western Union / PayPal: Disponibil pro ordines specimen et quantitates parvas. Omnes solutiones protegentur per Alibaba Trade Assurance, tibi tranquillitatem donantes.
Q6: What's your delivery time?
Articulos in stock: ●7–15 dies laborables Ordines de production standard: ●15–20 dies (secundum quantitatem) Periodos feriales: ●Notificamus te antea et adaptamus tempus Nos mittimus per navis maritimas (oeconomica pro magnis quantitatibus), per aviones (celer pro ordinationibus urgentibus), vel per cursorem expressum (DHL / FedEx / UPS pro exemplaribus).
Q7: Offertisne servitium OEM / ODM?
Sic, OEM et ODM sunt nostrae facultates principales. Possumus: ●Producere sub tuo logo et emballagio ●Adaptare specificaciones ad tuas necessitates ●Modificare disignationes iam existentes ut conveniant tuo mercato ●Developare novos SKUs secundum tuos disegnos vel exemplaria Mitte nobis tuas specificaciones, disegnos, aut exemplaria de referentia — nos curabimus cetera.
Q8: Possumne visitare fabricam tuam?
Absolutē. Nos valēmus vīsitās fabricae — vidēre est crēdere. Locātiō: ●Xiangtan, Hunan, Sinica. Proximum aeropōrtum: ●Aeropōrtum internatiōnāle Huanghua (60 km ā fabricā). Quod exspectāre dēbēs: ●Tōtum circuitum productiōnis, vīsitātiō laboratōriī contrōlūs qualitātis, rēceptāculum exemplārum, cōnferentia faciē ad faciem cum nostrō tēchnicō equīpō. Rōgāmus ut vīsitam tuam programmēs saltem trīduōrum ante, ut possimus praeparāre collēctum et indicātiōnēs de habitātiōne. Q9: Num prōvidētis design, impācātiōnem, aut ētīquettae gratis? Design impācātiōnis: ●Gratis pro ordinibus OEM quae minimam quantitātem attingunt. Ētīquettae personalizātae / codices barrae: ●Impostātiō gratis pro ordinibus magnīs. Impressiō logō brandī: ●Unica taxa mōldis potest applicārī pro logīs in rēlievō vel incīsīs.
Q10: Quae certificāta habent prōducta vestra?
Nostri producti normas internationales implent. Certificati communis includunt: ●ISO 9001:2015 (Gestio Qualitatis) ●IATF 16949 (Qualitas Automobilis) — si applicabile ●CE / E-mark / DOT / SAE — enumerare quae applicentur ●Compliantia RoHS / REACH Si mercatus tuus certum certificatum requirit, nobis indica — confirmabimus disponibilitatem aut ad id laborabimus.
Q11: Quae est vestra politica de garantiis?
Offermus garatiam duodecim mensium ab die expeditionis. Garantia includit: ●Defectus fabricae ●Defectus materiae ●Praestatio non congruens specificatis convenutis Garantia NON includit: ●Damnum ex installatione impropria ●Usum normalem et attritionem ●Usum ultra condiciones specificatas (p. ex., cursus, oneratio excesiva) ●Damnum in transitu (coperitur ab assicuratione expeditionis — vide Q13)
Q12: Quid fit si producta defectuosa accipiam?
Gradus 1: Mitte nobis imagines / videos claras defectus intra 7 dies post acceptationem mercium. Gradus 2: Egregius noster QC investigat. Si confirmatur esse nostra responsabilitas, offerimus: Substitutio gratuita in proximo ordine pro defectibus minorum quantitatum. Reexpeditio accessoriorum pro necessitatibus urgentibus. Credito ad futuros ordines si hoc praefers. Respondemus ad omnes reclamationes qualitatis intra 24 horas. Nulla disceptatio interminabilis — assumimus responsabilitatem.
Q13: Num praebetis auxilium technicum?
Non modo partes vendimus — sed etiam iuvamus te eas feliciter vendere. Manuales installationis: ●Manuales PDF et tutoriales video pro plurimis productis disponibiles Satisfactio aptationis: ●Mitte nobis modellem/annum/motorem vehiculi tui — nos verificamus compatibilitatem Consilium technicum: ●Auxilium per WhatsApp / e-mail a parte nostri aequipamenti ingeniarii
Q14: Quid de partibus reservatis et disponibilitate longo tempore?
Nos scimus quod partes automobilium post-mercatum necessitant stabilitatem subministrationis diuturnam. Retentio formarum: ●Omnes formas ad usum specialem servamus in archivis — renouatio etiam post annos nullum problema est. Partes separatim vendibiles: ●Disponibiles sunt pro productis quae habent conceptionem modularum.
Q15: Possumne redire producta si non venduntur in meo mercatu?
Reditiones pro productis non defectuosis praeviam consensionem requirunt. Generaliter: ●Reditiones admittuntur intra 30 dies post deliueriam ●Producta debent esse in statu originali, apta ad nouam uenditionem ●Expensae pro reditu per carrum et pretium pro reposito (40%) sunt ad impensam emptoris ●Ordinationes ad usum specialem/OEM non reduntur (quoniam specialiter pro te fabricantur). Recommandamus ut primum ordines exemplaria et paruas quantitates experimentales ad probandam responsionem mercatus.
Q16: Quomodo qualitatem regitis?
Nos habemus systema multi-punctum qualitatis controlis, non solum finalem inspectionem: Inspectionem materiae ingressae: verificatio specificatorum materiae cruda et certificatorum suppeditantis; Controlis qualitatis in processu: samplingum fortuitum in omni gradu productionis; Experimentum producti finiti: 100% inspectio dimensionum + experimentum functionale in unitatibus sample; Inspectio ante expeditionem (PSI): samplingum AQL 2.5; photographiae/videographiae ad te mittuntur pro approbatione; Inspectio a tertio parte: disponibilis ad petitionem — ad impensam emptoris
Q17: What if I need urgent delivery?
Stock items: ●Can ship within 1–2 days Partial shipment: ●We can split your order — ship what's ready, air-freight the rest Priority production: ●Available with a small rush fee (10%) Air freight upgrade: ●We'll quote you the express option alongside the standard sea option Tell us your deadline, and we'll find the most cost-effective way to meet it.
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