We are a factory with over 19 years of manufacturing experience in auto parts, located in Xiangtan, Hunan, China. You're dealing directly with the source — no middleman markup, full control over quality and lead time.
Q2: How do I place an order? What's the step-by-step process?
① Send Inquiry → ② Get Quote (within 24h) → ③ Confirm Sample (optional) → ④ Place Order + Trade Assurance → ⑤ 30% Deposit → ⑥ Production → ⑦ QC Inspection → ⑧ Balance Payment → ⑨ Ship → ⑩ Tracking & Delivery
Q3: What's your MOQ (Minimum Order Quantity)?
Standard products: ●Usually 6 pcs per SKU Custom/OEM orders: ●Negotiable based on mold cost and complexity Sample orders: ●1–3 pcs accepted for testing We understand that first-time buyers need to test the market. Talk to us — we'll find a flexible starting point.
Q4: Can I get samples? How does your sample policy work?
Yes, we strongly encourage sample orders before bulk purchase: Sample fee: ●Charged at unit price + shipping cost Sample lead time: ●3–7 days for stock items; 7–15 days for custom samples Sample fee refund: ●100% refunded when your first bulk order meets the agreed quantity Free samples: ●Available for repeat customers or orders above $1000
Q5: What payment methods do you accept?
Trade Assurance (Recommended): Alibaba's built-in buyer protection — covers quality and on-time shipment T/T (Wire Transfer): 30% deposit to start, 70% balance before shipment Western Union / PayPal: Available for sample orders and small amounts All payments are protected by Alibaba Trade Assurance, giving you peace of mind.
Q6: What's your delivery time?
Stock items: ●7–15 working days Standard production orders: ●15-20 days (depending on quantity) Holiday periods: ●We'll notify you in advance and adjust the timeline We ship via sea freight (economical for bulk), air freight (fast for urgent orders), or express courier (DHL / FedEx / UPS for samples).
Q7: Do you offer OEM / ODM services?
Yes, OEM and ODM are our core capabilities. We can: ●Produce under your brand logo and packaging ●Customize specifications to your requirements ●Modify existing designs to fit your market ●Develop new SKUs based on your drawings or samples Just send us your specs, drawings, or reference samples — we'll handle the rest.
Q8: Can I visit your factory?
Absolutely. We welcome factory visits — seeing is believing. Location: ●Xiangtan Hunan, China Nearest airport: ●Huanghua international airport (60 km from factory) What to expect: ●Full production line tour, QC lab visit, sample room, face-to-face meeting with our engineering team Please schedule your visit at least 3 days in advance so we can arrange pickup and accommodation guidance. Q9: Do you provide free design / packaging / labeling? Packaging design: ●Free for OEM orders meeting minimum quantity Custom labeling / barcodes: ●Free setup for bulk orders Brand logo printing: ●One-time mold fee may apply for embossed/engraved logos
Q10: What certificates do your products have?
Our products meet international standards. Common certifications include: ●ISO 9001:2015 (Quality Management) ●IATF 16949 (Automotive Quality) — if applicable ●CE / E-mark / DOT / SAE — list applicable ones ●RoHS / REACH compliance If your market requires a specific certification, let us know — we'll confirm availability or work toward it.
Q11: What is your warranty policy?
We offer a 12-month warranty from the date of shipment. Warranty covers: ●Manufacturing defects ●Material defects ●Performance not matching agreed specifications Warranty does NOT cover: ●Damage from improper installation ●Normal wear and tear ●Use beyond specified conditions (e.g., racing, overloading) ●Damage during transit (covered by shipping insurance — see Q13)
Q12: What happens if I receive defective products?
Step 1: Send us clear photos/videos of the defect within 7 days of receiving goods. Step 2: Our QC team investigates. If confirmed as our responsibility, we offer: Free replacement in next order for minor quantity defects. Reissue of accessories for urgent needs. Credit toward future orders if you prefer. We respond to all quality claims within 24 hours. No endless back-and-forth — we take ownership.
Q13: Do you provide technical support?
We don't just sell parts — we help you sell them successfully. Installation guides: ●PDF manuals, video tutorials available for most products Fitment confirmation: ●Send us your vehicle model/year/engine — we verify compatibility Technical consultation: ●WhatsApp / email support from our engineering team
Q14: How about spare parts and long-term availability?
We understand that aftermarket auto parts need long-term supply stability. Mold retention: ●We keep all custom molds on file — reorders even years later are no problem Spare components: ●Available for products with modular design
Q15: Can I return products if they don't sell in my market?
Returns for non-defective products require prior agreement. Generally: ●Returns accepted within 30 days of delivery ●Products must be in original, resellable condition ●Return shipping and restocking fee (40%) at buyer's cost ●Custom/OEM orders are NOT returnable (they're made specifically for you) We recommend ordering samples and small trial quantities first to test market response.
Q16: How do you handle quality control?
We run a multi-point QC system, not just a final check: Incoming material inspection: check raw material specs, supplier certificates In-process QC: random sampling at each production stage Finished product testing: 100% dimensional check + functional test on sampled units Pre-shipment inspection (PSI): AQL 2.5 sampling; photos/videos sent to you for approval Third-party inspection: available upon request — at buyer's cost
Q17: What if I need urgent delivery?
Stock items: ●Can ship within 1-2 days Partial shipment: ●We can split your order — ship what's ready, air-freight the rest Priority production: ●Available with a small rush fee (10%) Air freight upgrade: ●We'll quote you the express option alongside the standard sea option Tell us your deadline, and we'll find the most cost-effective way to meet it.
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